About IT
The department of Information Technology is staffed by 28 people who work in the lower level of Duffy and are led by the Chief Information Officer (CIO) and supported by our Administrative Assistant. The department is organized into four groups by services provided. Each group is led by a director and a summary of their services is provided below. Additional information about our staff can be found under Meet our Staff, which is organized by groups and then alphabetically below the director. More specific information can be found in our Service Catalog and Knowledge Base.
This group provides services related to the delivery of information systems which support college processes and provide access to information. Examples of these systems include the numerous modules of Banner such as Student, Finance, the various self-service applications and Cognos reporting tools. The group also provides support to staff using departmental systems which typically includes data interfaces to or from Banner.
This group provides services related to our Microsoft environment, telephone system and server infrastructure. They are responsible for server operating systems, the virtual server environment, and core services like email, Active Directory, Microsoft security and enterprise backup.
This group provides services related to data networking, network security, analog telephones, and communications wiring. They are also responsible for managing network electronics and services like the wireless network, device registration, enterprise firewall, VPN and cellular telephones.
This group provides IT's forward-facing services. The group is responsible for the “main door” to IT at our service desk and oversees the department’s communication through Stonehill announcement lists, myHill content, the IT Knowledge Base, and this web site. They provide services related to educational technology systems including support for faculty use of technology. In addition, they support and secure all computers on campus as well as all technology in learning and event spaces.